"Giving a minor gift to someone can drastically shift their disposition towards you. There have been numerous studies and tests that show offering something minor before asking for a donation drastically increases the chances of the donation being given as well as the amount. For a more personal example, offering a drink to the cable guy working at your house can pay dividends if something goes wrong as they'll be in a much more favorable mood towards you."
"Drop something and bend down to pick it up if you need to subtly interrupt someone who can't stop talking."
"When you want to avoid confrontation with someone when there is an issue, use a passive voice when speaking to them. Instead of saying, 'You sent me the wrong e-mail,' say, 'The wrong e-mail got sent.' That way, you are not putting blame on them. People often get irrationally defensive if you say they messed up, even if they know they did. How you say things can be very important."
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