We've all been there. You struggle your way through security, undressing and redressing yourself, packing half of your stuff back into your luggage. Then you wait in a line with approximately 9,000 people in it to get a coffee and a stale bagel. Finally, you find your way down to your gate, only to see there are at least another 9,000 people on this plane to Cleveland with you.
The gate agent is getting yelled at by a sweaty gentleman that has clearly been overserved at the airport bar, despite the fact that it's only 8 am. Someone's kid is smearing peanut butter all over a chair while his mother screams at him to stop in between bites of her Big Mac. How'd she get a Big Mac at this hour anyway?
No mind, soon you will be snug as a bug in your window seat in row 48. You hear an announcement from overhead that you can barely make out but you are relieved when you hear the words, "Flight 1242 to Cleveland is completely sold out, and all seats will be full." You exhale and say a little prayer. Thankfully, the flight will be comfortable as it will be as crowded as a plane can be.
Wait...that's not how it works! But the CEO of American Airlines seems to think it is.
We are aware of the obvious. The personal space on planes in contracting. The seats are getting smaller, the space between the seats is getting smaller, even the bathrooms are getting smaller.
In step with this is American Airlines CEO Doug Parker.
Parker is on a one-man mission to treat as many people like cattle as he can. He not only thinks more people should be crammed into planes but is now trying to convince his customers that they are more comfortable being in smaller seats and more crowded planes! Here's what he says about their new, smaller seats:
"That 30-in. pitch, having done it myself, is much more comfortable than our existing 31-in. pitch on an MD-80. It feels like a much better product ... I think the whole definition of pitch needs to be better understood. The fact is that a seat is an inch [narrower] and more comfortable ... The traditional measure of simply pitch, and comparing pitch to aircraft that have very different seats, doesn't really give the customer what they need to know about the amount of space they have."
Uh. Ok? You're saying the PITCH of a seat makes it more comfortable? Yeah, right, ok. As a business decision, this probably means more coin in American's pocket, but honestly, it sounds like Parker is more of a torture expert than a CEO!
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